500 Returned on Creating Timeline Event Type

Develop, Build & Integrate APIs & Integrations
1

Hi there!

I have been trying to create event types for the timeline, however, I’ve been getting a 500 response every time I make a request!
Here is the request I am making:
POST URL: https://api.hubapi.com/integrations/v1/6256213/timeline/event-types?hapikey={hapikey}&application-id=6256213&userId=Brock%20Jenken

({hapikey} is a placeholder here for the real key)

Header: {“Content-Type”: “application/json”}

Body: {

“name”: “session”,
    “applicationId”: “6256213”,
    “objectType”: “CONTACT”,
    “headerTemplate”: "Attended ",
    “detailTemplate”: “Session occurred at”
}

From that request I get this response:
Status Code: 500

Body: {
“status”: “error”,
“message”: “internal error”,
“correlationId”: “f2fe8bee-52d2-4802-a0ab-1f2a90d13065”,
“requestId”: “e417a4ba2f2470799ad8973cdf166993”
}

Any help would be greatly appreciated, and I thank you in advance!

2

Hi @BrockJenken,

When looking to create the timeline event type using this endpoint documented here:

The POST url should include the userId as well. As an example of the POST request url that I sent through:

https://api.hubspot.com/integrations/v1/197994/timeline/event-types?hapikey={{hapikey}}&userId={{user_id}}

With this POST body

 {
 "name": "session",
 "applicationId": "197994",
 "objectType": "CONTACT",
 "headerTemplate": "Attended ",
 "detailTemplate": "Session occurred at"
}

And I’m able to see that the session event got created just fine in my dev portal:

session_event.png
session_event.png1259×574 40.7 KB

Additionally, one thing to note: You do not have to include the application-id as a parameter at the back of the url as you’ve already included it on the url as such /v1/6256213.

Could you try this out and let me know if you’re still seeing the 500 internal error?

3

Hi Wendy,

Thank you for getting back to me!

I tried removing the application-id from the URL, but I am still getting the same issue.

My original eURL does include the userId parameter, but I am wondering if the value is correct. I have it curently as the username present beside my hapikey in the page to access the hapikey.

Here is the 500 error that was returned:

{
“status”: “error”,
“message”: “internal error”,
“correlationId”: “c987dd68-5a35-4557-b8dc-b9466ce2cd5d”,
“requestId”: “e5f150215e4b5354acb68d4fe0cebd7f”
}

Thank you for your help!

4

Hi @BrockJenken,

Thanks for testing that out. In this case, do you mind sharing with me the following:

  • Your dev portal id
  • Your application id

So that I can further test thing out on my end to see if I’m encountering any 500 errors.

5

Of course!
My dev portal id is 6211335 and my application id is 6256213.

Thank you so much!

6

Hi @BrockJenken,

Thank you for sharing that across with me!

When taking a look into your dev portal 6211335 I noticed that the “application id” is a test accounts hub ID (under the Testing tab) and not an application id (under the Apps tab)

The prerequisites for using the Timeline API is stated here: Integration Platform API Prerequisites where you would need to create an app in HubSpot: How do I create an app in HubSpot?

Simply put, the application id here when creating timeline event type is referring to this app id:

app id.png
app id.png1259×394 41.5 KB

and not the Test portal Hub ID.

You can learn more about the usage of the test account here: Test accounts.

7

Hi Wendy,

Thank you so much for your help. I apolgoize for missing such an early step; thanks for pointing me in the right direction!
Have a wonderful rest of the day!