Integration for voip call without using the Calling Extensions SDK

Develop, Build & Integrate Marketplace Apps
1

Hi,
I need help regarding the integration with the voip telephony platform, we don’t have a webphone we always use click2call to make calls within the integrations, and I would like to know if it’s possible when you open the call iframe of my app I get the contact information to do a click2call on my side without having to use the calling Extensions SDK as I don’t work with javascript yet.

JfConstantino_1-1645796119533.png
JfConstantino_1-1645796119533.png1144×883 98.3 KB

If I can get the data inside the iframe like the image above, I’ll set up a screen with a button to call the customer’s number without the need to use javascript. Can someone help me???

2

Hi @JfConstantino

Thank you for reaching out.

I want to tag some of our experts here - @Mike_Eastwood @HubDoPete @himanshurauthan do you have any suggestion for @JfConstantino on this?

Thank you!

Best

Tiphaine

3

Hi @JfConstantino

You could use HubSpot’s CRM Extensions to create a Panel in the CRM with a button to open a Modal (like you’ve drawn).

The Modal can have a form that pushes data to the CRM or other systems.

Here’s an example of something we’ve built: Primary Contact Integration.

Happy to discuss.

Mike

4

Hi @Mike_Eastwood ,

First I want to thank you for the feedback!

I think I understand, but I would just clarify how I could get the data in the case of the contact that clicks to open the modal. With this data I can already click2call but how I would like to use a marketplace application is it possible?

5

Hi @JfConstantino

You can look in the HubSpot Marketplace for an Intergation will a calling app.

The solutions we created uses custom code and takes a lot more work to build.

Have fun

Mike