API for CTI integration with IP Call Center solution

Develop, Build & Integrate APIs & Integrations
1

Hi,

we are looking for API CTI integration to connect our SIP based Call Center solution to Hubspot CRM.

We need at minimum basic funcionalities as: contact popup on incoming call, click to dial, call logging and similar.

We already have our phones and PBX. When we receive a call on it, we would like to call Hubspot API to have a POPUP with a contact in Hubspot. Also we would like to be able to click to dial from Hubspot to somehow make a call with our PBX, call API to log a call…

Is this possible with provided API?

Thank you

2

Hey @goran77,

Definitely! You can check out our calling extensions SDK documentation here: [CRM API | Calling extensions SDK](http:// Calling extensions SDK - HubSpot docs) and here’s the SDK GitHub repository.

Let me know if you’ve any other questions on this.

3

This looks perfect! Thanks

4

Hi @WendyGoh ,

We are trying to do the same as @goran77 however the Calling Extensions SDK documentation states that it only relates to outbound calls. How can we screenpop a HubSpot screen based on the Calling Line ID (CLID) of an incoming call?

thanks,
Tim

5

Hi @WendyGoh

Just thought I’d let you know a link needs to be updated in your response. The Calling Extensions SDK doc can now be found here: Calling extensions SDK - HubSpot docs

All the best,

Zach

6

@zaklein good catch! Updated :grinning_face: