Hi,
Im on the free version of the service.
Is there a way to restrict a user from seeing certain emails or message in the conversations > inbox area?
For example I want a user to only see messages that are from contacts that are assigned to them.
Essentially I want admins to be able to filter all inbound messages and assign them to a respective employee. But I don’t want those employees to see each others messages or the unassigned messages.
I tried restricting contacts and tickets ( because I thought that’s what they were called) but I see that they can still see all the messages.
Thank you.
Hi @Captivated,
This is currently not possible unfortunately - if someone has access to an inbox, they have access to the conversations inside of that inbox.
However, other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Restrict-access-to-conversations-in-the-shared-inbox-similar-to/idi-p/419125
These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I’d recommend commenting and upvoting.
You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I’d appreciate it, too.
Have a great day!