Hi there,
I am curious if someone else is facing this problem when importing numbers:
Our account is set to the German, so our decimal separator is a comma. When I import a excel file with numbers using the comma as separator, I still have to select the US number format during the import, otherwise the numbers will be imported with the dot as decimal separator.
Currently we have to be very careful with all number properties, because there are different ways to handle this issue depending on the type of contact creation or update:
a) Via the UI: we are using the comma as separator
b) Via API (Zapier): only dot can be used as separator
c) Import: import with comma but tell hubspot that it’s a dot
Does anyone have the same or similar problems?
Hi @MKröner7,
Thank you for reaching out to the Community!
I wanted to tag in a couple of subject matter experts to see if they have any input on this matter:
Hi @franksteiner79, @fabianschmidt, @mariomaier, have you encountered a similar behaviour? Thank you!
Cheers
Mia, Community Team
Same problem here, importing a excel file with 3.000,00€ results in an imported value of 3,000.00€
Weird … but managable
Hi,
This post is already two years old, but the issue does not seem to be solved. It is impossible for us to properly import or export decimal values when they are comma separated. This is causing huge issues as all our other systems are following the central european standard of comma separation.
30 12 2025, issue is still not fixed in France
Hi everyone
Thanks for resurfacing this — the decimal separator inconsistency (comma vs. dot) is clearly still causing real issues for teams working with EU number formats.
I’d like to invite a few Community members who are very familiar with imports, localization settings, and API behavior to join the conversation.
@karstenkoehler @TomM2 @RubenBurdin — hope you’re all having a great week!
Any clarity or experience you can share would be greatly appreciated by everyone following this thread.
Best,
Victor