IMAP authentication error

Smart CRM & Sales Hub Account & Settings
1

Hello everyone,
On a HubSpot account I’ve had for months, my mailbox has been disconnecting regularly for the past few days. I need to reconnect. But since this morning, I’ve been unable to log in, even though the IMAP and SMTP settings haven’t changed, nor has the password.
I still get the error message “IMAP authentication error”
Thank you for your help or suggestions for solutions.

2

Hey @Gyl ,

Here are some troubleshooting steps for you to resolve the issue

  • Try re-entering your email and password to verify them. Though not changed reentering can resolve temporary glitches at times.
  • Check if your email provider uses 2FA , if yes, you might need to also create application specific password for HubSpot
  • Go to HubSpot settings and reconnect your inbox
  • Ensure there are no network issues or firewall settings blocking IMAP connections

You can also verify if there’s any ongoing issue with HubSpot in the status page here: https://status.hubspot.com/.

If this helps, feel free to mark it as the solution

:check_mark:

and give it an upvote

:+1:

!

3

Hello
Hello,
I’ve tried entering my login details several times. It worked last week (but I had to do it several times a day), but since this morning, it hasn’t worked at all.
I don’t have 2FA on my email (these settings work when I log in to my email on my Android phone, for example)..