My account is under extended verification. I cannot create forms, upload files, or use any basic free features (even as a Super Admin). Identity verification is already complete. Please escalate review and unlock access.
Hi @storeboostkit,
In these situations, unfortunately you’ll have to be patient and, if applicable, follow the instructions you see on a banner inside of HubSpot. As far as I know, there aren’t any ways to speed up tho process.
Don’t shoot the messenger.
Best regards
Thanks for your response.
The issue is that my account is fully blocked (can’t create forms, upload files, or update settings), so I cannot actually use the Free plan at all.
I’ve already:
- Verified my identity via Nametag
- Filled in business info in Account Settings
- Tried different browsers
The banner remains and no instructions are given.
Could this be escalated to HubSpot’s Trust & Safety team? Otherwise my account is unusable.
Hi @storeboostkit,
If your account is blocked, then… your account is blocked, unfortunately, see here: Account suspension | Frequently Asked Questions
If a final decision is made to suspend your account, any impacted tools will remain locked.
Unfortunately, I don’t think you’ll receive a different answer regardless of who you get hold of at HubSpot.
Best regards
Hi,
Its not saying anything blocked or something, but i feel like it. I didn’t do anything wrong, I just created and added a domain. I didn’t use anything at all. The account is only created yesterday.
Regards,
Masood
@storeboostkit what exactly are you seeing in HubSpot? Is there a banner? What do you see when you try to access tools?
It shows error notice like this, but I already complete the nametag and enter all the company details.
When I try to create forms, it shows on notice like this. But i’m the only user and super admin access.
If need any support through email or chat, hubspot team told me to purchase the starter plan.
@storeboostkit what do you see when you click “Give more user information”? I would assume you accidentally kissed fields or didn’t save.
It redirects to Nametag verification. But it is completed already(submitted ID and Photo). When I click, it is verifid. Once it reloaded, it shows the same error notice.
@storeboostkit the fastest solution here would then be, as I said, purchasing the cheapest subscription tier for a month to get access to email support.
That sounds really frustrating. If your identity verification is already complete, it definitely shouldn’t be taking this long. Hopefully support can review your case soon and restore your access being locked out of basic features as a Super Admin makes no sense.
The sad part is I really dont know how to contact them, In chat, they say only starter plan can only access live and email support. They suggest me to create a post in community. I dont know how community can help this issue. It looks like their automated system locked my profile may be.
@storeboostkit the fastest solution here would be purchasing the cheapest subscription tier for a month to get access to email support.(or sharing more screenshots, see my previous reply).