Hi, We have set up a workflow that sends a POST request to our server with the contact details, but the request does not arrive: Automation UI Canvas The error message is “Timeout occurred, but will retry soon”. If you open the following url, you get an empty JSON (if you don’t send body with the request): https://www.szamlazz.hu/szamla/hubspot-unsubscribe?subscription_id=8932262 No timeout when you open the url. We don’t understand why HubSpot can’t call the URL and why the configured webhook trigger returns “Timeout occurred, but will retry soon” error message. Thanks!
Hey @szamlazzhu,
Sincere apologise for the delayed in response.
Digging further into the logs for this, I’m seeing the following:
java.net.ConnectException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
In which we can see that the issue is - unable to find valid certification path to requested target.
This is likely an issue with your team trusted certificates and you would have to check in with your team to resolve it.
Here’s an additional resources that you can share with your team:
Some possible reason could be that the SSL certificate that was previously accepted has now been rejected due to lack of trust certificates appended to it. You may want to track down the issuer and get the chain and root certs from their organization and combined it with your current certificate.
Hope this helps to shed some lights!
Hi,
Thank you for help, forward to server operation.