Hubspot tracking code creating contact

Smart CRM & Sales Hub CRM
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1

Hi All,

I am installing Hubspot tracking code on my website, and I disable Non-HubSpot form data collections.

Still, This Hubspot code creates new contact based on email when the user visits the site page.

How can I prevent this?

Thanks & Regards

Ankur Savaliya

2

Hi @ASavaliya,

HubSpot will never create a contact that is merely visiting a page. Can you navigate to the contact record, click the View all properties button in the left sidebar and search for Original source?

Additionally, if you could scroll to the bottom of the activity stream and let me know what you see there, that would also help.

Feel free to share screenshots of what you see there and I can help you interpret the information.

Best regards!

3

Screenshot 2021-11-12 135523.png
Screenshot 2021-11-12 135523.png977×323 31.3 KB

You can see here Contact was created through direct traffic, it was created due I am set identity as email, which is not present in HubSpot contact.

Thanks & Regard

Ankur Savaliya

4

Hi @ASavaliya,

Is this collected form still showing up in the forms tool?

Best regards

5

Hi,

I am also facing the same issue. Did you manage to resolve it?

LLow_0-1678428701960.png
LLow_0-1678428701960.png782×255 13.8 KB

6

HI @karstenkoehler

I found a root cause of this, When the user visits a page then I am manually set visitor identity as email.

So it creates a new contact.

Have you any idea how can I stop creating a new contact from this issue?

https://legacydocs.hubspot.com/docs/methods/tracking_code_api/tracking_code_overview

Thanks & regards

Ankur Savaliya

7

Hey everyone! Struggling with the same issue. The record source says “tracking code interaction” and the first activity (which creates the contact) is a page visit. Something odd is going on here and I can’t explain why. @karstenkoehler