Hello,
From 22nd Aug 2024, HubSpot has not been fetching query data (submitted by users) details from our website. Which was showing on Hubspot CRM contacts.
We need help to fix the issue, and the Hubspot tracking code is already on our website.
Thank you,
Manoj Kumar
Hi @NRILegalService! Welcome to the Community-- happy to have you here 
To clarify, are you referring to a form you have embedded on your WordPress page? If so, could you clarify if this is a HubSpot form or a non-HubSpot form?
If you are using the HubSpot/WordPress plugin, then this similar thread may provide some valuable context.
Eager to dig in once we can confirm these details!
Best,
Kennedy
Hi @kennedyp,
We are using a custom-made WordPress form, which means there is no HubSpot form, and that form is not related to any WordPress plugin. That is cumtom made form.
Thank you
@NRILegalService wrote:
Hi @kennedyp,
We are using a custom-made WordPress form, which means there is no HubSpot form, and that form is not related to any WordPress plugin. That is cumtom made form.
Thank you
Non-hubspot forms are a tricky thing and they are not always 100% reliable. It looks for a submit button press. To make an analogy, think of it like a camera watching a entry keypad. Hubspot takes an image of the buttons pressed (or visible fields you submitted) and sees that you pressed enter. What Hubspot doesn’t see is whether or not the entry was valid, and sometimes it might not capture at all, but because of how it works there is no error returned.
Being that this is just a custom form, non-plugin related, could you post the form data on a successful submission instead of using the non-hubspot forms feature ( https://legacydocs.hubspot.com/docs/methods/forms/submit_form_v3_authentication#:~:text=As%20this%20API%20is%20authenticated%2C )?