Hi guys,
Just found a weird behaviour which is probably related to cache, but I wanted to share it here to see if someone else has the same issue. If you create a folder/file in a specific location in Hubspot files, then you move it somewhere else and you create again the same folder/file in the same location as the previous one, Hubspot will tell you the folder/file already exists in this location even if I moved the previous one to another place and will block you from creating/adding it. This could be quite annoying. Did someone experience the same? Someone from Hubspot could confirm if this is a known issue?
Hi @albertsg,
If you have a file in a location, and move the file to a new location, you should then be able to upload a new file to the recently vacated/available location.
So if you have a file named ‘file-1’ in a folder ‘Big Folder’, then move ‘file-1’ to the root folder/home, you should then be able to upload a new file with the name ‘file-1’ to the ‘Big Folder’.
If you are experiencing issues when attempting to do this, I would recommend reaching out to HubSpot technical support.
Thanks @cclaffey!
I tried to reproduce the error and I wasn’t able, but I’m sure of what I saw. Anyway, it was a one time error so I guess it was cache related. If I experience it again I will contact support.
Thank for the answer, hope you have a nice day.
Yes, this sounds like a caching or indexin g issue in HubSpot Files. A few users have reported similar behavior where moved folders/files still appear as “existing” for a while. If it doesn’t resolve after some time or a refresh.
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I’d recommend contacting HubSpot Support
directly so they can check if it’s a known issue on their end and help clear it properly.