HubSpot BCC Feature not working

[rspjarv]

Hey There.

I have recently set up a new HubSpot account and want to auto forward all emails from my Proton Account to HubSpot. Proton has sent an automated email to the BCC Forwarding address so I can click a link to confirm it is a legitimate address.

This email never arrives, despite Proton assuring me there logs show the emails have been sent to the BCC Forwarding address.

Has anyone else experienced this issue or know a workaround?

I managed to locate the email address Proton sends its automated email from and even added that as a contact to see if that would work, but sadly not.

[karstenkoehler]

Hi @rspjarv,

For the BCC address to work, these requirements must be met: Log email in your CRM with the BCC or forwarding address

• The user sending the email must have personal email access.
• The email address from which you’re sending the email must be one of the following:
  • A user in your account.
  • One of your connected personal emails.
  • An alias in your email client (either an alias that has been configured in your connected Gmail inbox, or an alias added to your Profile & Preferences).
• The email address of the recipient is not listed in your Never Log list.
• The email address wasn’t previously permanently deleted.
• If you’ve turned on GDPR privacy settings in your HubSpot account, you must have legal basis to communicate with the email recipients.

Can you confirm that these requirements are actually met?

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@rspjarv wrote:

Proton has sent an automated email to the BCC Forwarding address so I can click a link to confirm it is a legitimate address.

This email never arrives, despite Proton assuring me there logs show the emails have been sent to the BCC Forwarding address.

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There isn’t a place in HubSpot where you can access the BCC inbox – it would theoretically create a contact record and log the sent email to it. Once the requirements above are met, you would have to check for newly created contacts with an email domain that corresponds to the one that Proton is sending the confirmation email to.

Best regards