Hi community - we’ve just implemented Hubspot and are unsure how to separate knowledge articles (such as deal discounting rules) from customer facing articles.
Hi @MSager,
The option to make knowledge base articles private is a Service Hub Professional or Enterprise feature. You can find the instructions for how to set this up here: Require member registration to access private content
Best regards!
Karsten - thank you for coming back to me so quickly. Can you have a 1) customer facing and 2) private KB running at the same time?
Hi @MSager,
It’s the same knowledge base, but yes, you can have private and public articles at the same time:
Best regards!
Brilliant - thank you