Hide the archived subscription type

Marketing & Content Email Deliverability
1

Please let me ask question here.

I would like to hide the archived subscription type

To be exact, two of the three emails were hidden.

1.Change the status on subscirption type

Settings>Email>Subscription type>action>archive

2.Go to email subscription page

https://domain/email-unsubscribe/

3.Confirmed to display the subscription email that I changed to archive.

-To be exact, two of the three emails were hidden. One of thee emails is still displaying.

I would like to know the way to hide this. Thank you in advance.

2

Hello @Yuki3 , thank you for providing this information. I would recommend replacing the subscription types for an existing one for emails to keep working, since they all need to have a subscription type. Are you able to see the options under archived in your settings /marketing/email/types?

Kindly,

Pam

3

Dear Pam,

Thank you for your reply.

Yes, I could see the options under archived.

Please let me know what I should do to hide the archived subscription type.

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4

Hi @Yuki3 thank you for confirming. Could you pleae provide us a screenshot where you are seeing the specific archived option in your emails? Thank you!

Pam

5

Thank you for reply. I’m not seeing any archive options.

I just tried to replace subscrption types (Achieved→Unachieve, and Unachieve→Achieved) as you taught, but it did not work.

Am I missing something?

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6

This issue was solved by communication with JP support staff. Sorry for the trouble.

7

Thanks for the update, @Yuki3! Glad to hear Support was able to assist :slightly_smiling_face: