Can we just keep the help desk clean and blank slate and only add tickets if we connect the ticket channel?
We have service to organize our tickets. Every company wants to use Help Desk different.
Our use case, is only for live chat and facebook messenger so our prospecting team can answer them. I like the ‘Create Ticket’ button so if it is service related they can easily create the ticket.
But don’t automatically populate all tickets into the Help Desk.