When clicking into a ticket within the Help Desk which shows the conversations it would be good to be able to create a default view for my team to sort tickets by oldest. This was a feature within the original Conversations Inbox.
Status: Idea Submitted
I just figured out how to do this. You have to go back to the list view, add the column “Last Message Received Date”, and sort ascending (so the “up” arrow is highlighted). Then when you click on a ticket and enter the main view, they’re sorted oldest first.