Hello, I am new to hubspot and have had many issues sending emails out to my contacts. I was told to screenshot the reason for the emails not getting sent and i have attached the screenshot here.
I believe there was a setting where people had to verify their email addresses and i had that set, but the thing is it didn’t even send an email to my email which i have verified and two or three others that had also verified their address. Can i resolve this by re-uploading/re-rgistering all the email addresses myself and then sending the emails? It is critical I get around this issuethank you
Hi @SKalpaka,
In the options / settings tab of your marketing email, you can specify a subscription type:
Your contacts need to be opted into the subscription type that you chose there.
Here’s you can set that opt-in: Manage your contacts' messaging subscriptions
HubSpot holds back emails with out subscription consent ( = opt-in for the subscription type chosen for the email) when the ‘Legal basis required’ checkbox is toggled in the GDPR settings: Manage data privacy settings in your HubSpot account
When unchecked, emails can go out without subscription consent.
That should solve your issue. Once you’ve completed these steps, you can clone your email and send again. Have a great day!
Thanks, but how do I now contact all the people that i already have on my list? do I redo the process again and reupload the emails so i can contact them? thanks
Hello, i followed the instructions above and i have now reached 28 out of 48 contacts. I still have issues reaching the last 20 and the reasoning says “Recipients Confirmation Required” which is different to last time. I toggled the privacy setting in the settings and sent the same email from scratch and i still ahve not managed to get through to the last 20. Is there a way I can contact them separately and ask they opt in or have i lost these contacts forever? I know for a fact they were interested, they just havent confirmed their emails 
thanks
Hello and thanks for your efforts so far to help me. So I did both things you suggested and I have managed to reach 28 out of 48 contacts but I STILL have issues reaching the last 20 despite untoggling the legal basis element in the initial settings. I even recreated the email from scratch after i changed the privacy settings and resent to all the ones that i couldn’t reach and still no luck. What can I do now? The reasoning next to the unsent emails is " Recipient’s confirmation required" Is there a way I can manually send them an email with the confirmation request so they can opt in now to get the emails/newsletters? thanks so much
