Multiple users are unable to complete HubSpot login after approving MFA via the HubSpot mobile app. Authentication reaches “Verifying HubSpot app / trusted device” and then hangs indefinitely. Issue affects multiple users across desktop and mobile and appears consistent with a HubSpot authentication/session completion issue rather than user configuration.
Hi @PTomlinson and thank you so much for bringing this to the our attention on the HubSpot Community!
To help get you back on track, here are a few quick things you can try:
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Click the “Didn’t get a prompt?” link on the login screen.
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If you have them, use a backup code or another 2FA method.
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Try updating or logging out of the HubSpot mobile app.
If the app is still stuck after trying these, don’t worry! The next best step is to ask a Super Admin to reset your 2FA, or submit the form at the bottom of this article: “Log in to HubSpot”
Let me know if you need any more assistance, I’m here to help!
Bérangère