I need to set up my 2FA. I’ve downloaded the hubspot app and have a prompt which says:
“You’ve already set up another 2FA method - to use the Hubspot app, you’ll need to log into HubSpot on the web and remove your existing 2FA method. Then start the set up again”.
I tried using my authenticator app initially but everytime I put the 6 digit code into Hubspot it said it was incorrect so now trying the hubspot app. However, I cannot log into hubspot on the web to remove the athenticator from there as everytime I log in, the 2FA set up window pops up which I cannot get rid of? Please help.
Hi @KSimpsonSL,
Is there a chance that you used a different authenticator app in the past? It sounds like you’re entering codes from a different authentication process than the one HubSpot is requesting.
Alternatively, are you the only user in your HubSpot portal or is there another super admin? If you follow the steps during login on web that you don’t have access to your 2FA, a super admin can reset it for you.
Best regards
Thanks Karsten - I think it must have been that i used the Google Authenticator instead of the Microsoft one, Have re-downloaded the Google one and it’s worked :). Thanks for your help.