Hello dears,
Can i get the threadId from a ticketId ?
as i want to send an email on thread with respect to ticketId.
Hello dears,
Can i get the threadId from a ticketId ?
as i want to send an email on thread with respect to ticketId.
Hey, @MMounir
Welcome to our community. Thanks for your question.
While I see other methods for getting a threadId, I do not see an option in the Conversations API (Beta) nor the Tickets API endpoints. We’ll leave this open in case other community members have a solution or workaround they can offer.
Best,
Jaycee