Hey guys
Is there anyone here using Hubspot and Front email client in integration that could help?
My team uses Front App as an email client. We have connected the app ( for each individual ) with their Hubspot account.
On Hubspot - we have added their inboxes for logging and tracking emails.
On Front, we even leveraged a rule called " Log message on Hubspt ", every time we test, the rule shows as fired at the time of testing, but Hubspot Email record on Contact does not show any new emails logged.
Any idea what the issue may be?
Any help greatly appreciated
Hi @IldikoGy,
Thank you for reaching out to the Community!
There are multiple ways to connect an email to HubSpot, could you check if your coworkers have connected their inboxes like @crispyGTM described in his reply to this Community post? Thank you!
Also, could you tell us which integration you’re using? I found this HubSpot-Front integration, but I don’t see the option to log emails in the support documentation.
As a workaround, you could use the HubSpot BCC and forwarding addresses (instruction here) to log emails.
Cheers
Mia, Community Team
Hey Mia,
Thank you for your reply.
Regarding @crispyGTM
<>'s
answer, it refers to a setup for teams that use Gmail extension, we do not
use the Gmail application, but Front that’s an email client, the Hubspot
emails are configured for all our salespeople.
We use the Front Hubspot integration you referred to; this is the native
integration developed by Front, however, it has no functionality to log
emails; it is only insight on the lead whilst in communication.
There are so-called Rules we can initiate from Front, one of them is “Log
email in HubSpot” which is also set up; in the details of the rule we see
it fires on each outbound reply, but unfortunately, it does not log the
activity on Hubspot lead.
The only two things remaining to try is :
1. Bcc as you say
2. Zapier - if there is a possibility to create such Zap
Ideally, we’d like this sorted by Front, which doesn’t seem to be happening
at the moment, and I was hoping we can find an alternative in the meantime
Hey @IldikoGy,
Did you find a solution to this issue?
We are experiencing the same problem. We connected Front and HubSpot and created the “Log message on HubSpot” rule. While some emails are being logged in HubSpot, others are not. We can’t seem to understand the pattern or reason behind this inconsistency.
@MiaSrebrnjak is it a bug?
Thank you in advance!
Did you find a solution here? @IldikoGy
I’m having the same issue with front?