Hi all! New here and we’re relatively new to hubspot. We used to use Gmail and Front when we chat with our clients and now hubspot. The issue my team and I are facing is that when we respond to clients on hubspot, we don’t see the emails on Gmail sometimes. And sometimes, when we use Gmail as advised, making sure we use Hubspot extensions, it doesn’t log on Hubspot.
Any tips how to properly resolve this?
@JOcat I would check a couple of things:
Ensure that every user has their inbox integrated with HubSpot, have each user navigate to Settings>General>Email. If things are integrated properly they should see an active status:
The second thing I would check is to ensure that the HubSpot Sales Add-in settings in the Gmail app are configured as well, specifically the Log and Track settings.
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