Force Workflow Progression

Smart CRM & Sales Hub CRM
1

Is it possible to force a contact further through a workflow such as bypassing a delay step or skipping a step?

2

Hi @BBMCS,

No, not that I’m aware of. You can however achieve the same behavior by doing the following:

  1. At the very beginning of your workflow, create a branch that checks either for the email address of this contact or the completion of the previously completed actions
  2. In the left branch, use the “Go to action” workflow action to skip everything the contact has experienced already to jump to the desired action, to right after the delay
  3. In the right branch, continue with your regular workflow steps
  4. Unenroll the contact
  5. Re-enroll the contact (make sure re-enrollment is enabled)

Best regards!

3

Got it, okay that’s a bit painful :slightly_smiling_face:

Thank you.