What is the best way to calculate reopen tickets? So basic parameters are ticket# is constant, ticket status closed to ticket status changed to open, new email, or support response needed.
Hi @KMcParland,
Could you specify what exactly you’d like to calculate? In general, I’d approach this as shown below, with a ticket-based workflow:
You would either set the value of a checkbox property or count up a number property. Both would allow you to filter for reopened tickets, report on them etc.
Let me know if you have any follow-up questions!