Finding Ticket ID

Develop, Build & Integrate APIs & Integrations
1

Hello,

I’m trying to rename tickets in my HubSpot portal. The tickets that a created by integration are labeled “case created” and there are hundreds of them.

To fix it, I’m working on code in a Custom Workflow step to grab the text between two strings (“subject:” and “priority”) and put it in as the new ticket name.
Here’s a link to my code.

The error I get is:

Unhandled Promise Rejection

Thank you!

2

Hi @DHills48 :waving_hand:

I think it may just be related to a typo in your code -- “inputfields” instead of “inputFields”. Regardless, here’s a simplified version of your example using HubSpot’s Node.Js client library (rather than axios).

const hubspot = require('@hubspot/api-client');
const hubspotClient = new hubspot.Client({ "accessToken": process.env.your_hs_pat_secret_name });

exports.main = async (event, callback) => {
 const content = event.inputFields['content']; // assumes this is a ticket-based workflow and ticket 'content' has been configured as a custom code 'property to include'
 const matched = content.match(/Subject:\s*(.*?)\s*Priority:/);
 const subject = matched ? matched[1] : "Not Found";
 const ticketId = event.inputFields['hs_object_id']; // assumes this is a ticket-based workflow and ticket 'hs_object_id' has been configured as a custom code 'property to include'
 const properties = {
 "subject": subject
 };
 const SimplePublicObjectInput = { properties };

 // update ticket
 try {
 const apiResponse = await hubspotClient.crm.tickets.basicApi.update(ticketId, SimplePublicObjectInput);
 console.log(JSON.stringify(apiResponse, null, 2));
 } catch (e) {
 e.message === 'HTTP request failed'
 ? console.error(JSON.stringify(e.response, null, 2))
 : console.error(e)
 }

 callback({
 outputFields: {
 matched: matched,
 subject: subject
 }
 });
}

I hope that proves helpful. Please let me know if you have any follow-up questions.

3

Hi Zach,
Thank you for feedback. You’re right, I did have a typo. I updated it to “inputFields” then it worked - though I ran into different errors.
I tried your code and it gave me this error (and I believe I updated the code your provided correctly):

ERROR RequiredError: Required parameter ticketId was null or undefined when calling BasicApi.update.

4

Nevermind, I fixed the error. I just has to update the Ticket ID line.
Thank you, very much!