Our business has several pre-defined views that only I can change. Since returning to work this morning the filtering is not working…
Please see one example below where the filter used to behave in a way where it would only show contacts without an owner. I used to be able to assign a contact to an owner, refresh the page and the contact is filtered out. Something has changed overnight and this now no longer functions correctly.
This is really abnormal as we have not changed anything on our end to affect this, however I can’t find anything suggesting operatoinal issues. Looking for answers…
@GWills this is really strange, and I did a few tests but don’t have issues with filtering like this.
Because this is not the expected behavior, I would reach out to HubSpot Support for help with this; unless you are a Free user in which case maybe @kvlschaefer or @MiaSrebrnjak could help.
Thanks for the response! The old cache clear was my first go to with no luck unfortunately, the issue is currently affecting all users not just myself.
Hi @GWills, this is indeed unexpected behaviour, thank you for the tag @Jnix284!
@GWills could you send me your account ID and email address in a direct message via my Community profile? I’ll have a closer look at this with our support team. Thank you!
Update: @GWills we found more cases with similar behaviour and flagged this to our product team, they’ve implemented a fix:
“We’ve identified an issue where some object data is not up to date for some customers. We’ve addressed the problem and are updating all data from the last 24 hours that was affected. This may take a few hours to complete.”
I am also experiencing filters not working as expected. When I filter by Latest Source Drill-Down 2 I can clearly see that the words I’m searching for are there, but when I try to filter it returns zero results. Not really liking HubSpot right now.
