This would be great to have a quick fix for.
Problem
The automatically generated email used to send a quote can display a term-length line, such as “Löptid: 1 år”. This can confuse a buyer when the quote’s written terms describe a shorter initial period or a different renewal arrangement.
In one example, the written quote terms describe a five-month initial period, with the first month free, while the quote’s line item is configured for 12 monthly payments. The email displays “Löptid: 1 år”. The line-item configuration may explain the displayed value, but it is not clear how to remove the line from the email itself. Hiding the field on the quote page is not confirmed to hide it in the email.
Requested improvement
Allow quote creators and administrators to show or hide the term-length line in the automated quote email, independently of the quote page. Ideally, make this configurable per quote and as a quote-template default.
Show the change in the email preview before sending. If the email displays a calculated term, explain where it comes from and flag a potential mismatch with other quote details where feasible. The visibility setting should not change the underlying line-item, billing, or contract terms.
Why it matters
Buyers need a clear, consistent explanation of the initial contract period and any renewal terms. A prominent one-year label alongside a shorter initial term can undermine trust, delay signing, and require manual clarification. Having control over the email display would make it easier to communicate the actual agreement accurately.
Current workaround
Copy the published quote link and send it in a separately composed email with a clear explanation of the intended term. This does not correct inconsistent quote data or automatically change the standard quote email.