I have a free HubSpot plan and website template (KidStar). I updated the favicon with a 48x48 px .png as HubSpot suggests under default branding, ensured my domain is correct under the general tab, cleared my cache, and even tried an incognito tab. After all that, the favicon is still not showing up.
I’m at a loss on what to do. The HubSpot article on this issue is either outdated or this feature is not available to Free Plans?
Help is appreciated!
Hey @FreedomKAcademy, thanks for reaching out! I just want to make sure that you updated the page branding in addition to your brand kit.
If you head to Settings > Tools > Website > Pages, you should be able to view the settings for your respective domain like in your first screenshot.
In a Marketing Starter account, I’m seeing a Branding tab where the logo and favicon can be set (or can override the defaults set in the brand kit):
The URL structure for that page is:
https://app.hubspot.com/settings/HUBID/website/pages/SUBDOMAIN/branding
(Settings)
Hope this helps!!
My Hubspot looks like this when I follow the instructions. Note that there is no branding tab
according to documentation this should be available on on all plans, so I am also struggling!
Updated my branding kit under Account Defaults - Branding, still no favicon
Hi @frankbekker can you share the documentation link or screenshot that shows where it is available on all plans? I haven’t been able to find it. 
.,your%20file%20manager%20in%20HubSpot.
Thanks @frankbekker I somehow missed the obvious with the information being in the little box on the right.
I’m used to seeing the yellow banner messages that clarify what tier it applies to.
Can you see the setting for Favicon and it isn’t displaying? or you can’t see the setting at all?
I was struggling with this too because I set everything up in all the right places according to the documentation, but nothing seems to work! Even chatted with Support, but they weren’t able to solve the issue.
Then I started reading the documentation again, and yes, it does say that this applies to all products and plans as shown here:
But I think they just mean the Brand Kit is available all products and plans, Within the Brand Kit, though, there are things that are available to all, and things that are only available to paid plans. The favicon bit is one of these things, as it says in that section that it’s customisable if you have the CMS Hub Starter, Professional or Enterprise.
So yeah, technically speaking, us with the free plan do have a favicon, just that it’s a default non-branded one that’s not customisable… . Can’t complain about it though, since we do get a LOT out of the free plan already, so a customisable favicon is one of those “nice to haves but not need to haves” that can be “purchased” if we really want it.
I’m having the same issue that @frankbekker was encountering. I’ve been struggling at trying to install a Favicon following the related article in the Knowledge Base. I’ve checked Settings > Tools > Website > Pages multiple times but could not find the Branding tab like mentioned. A screenshot is attached below. Could you give advice on what can be done?
I connected my domain to HubSpot from GoDaddy. There were no settings to change the Favicon from there, either.
Thanks in advance!
@duonghiem87 although the HubSpot documentation says this is available in all tiers, I have confirmed multiple free accounts and it looks like it is not an option until you get to Starter.
@kvlschaefer can you confirm whether the Favicon setting under Branding should be available in CMS Hub Free?
The documentation here shows all tiers, but I only see it starting with Starter (not Free)
@Jnix284 Thanks for the prompt reply.
That would be a bummer. It’s not necessarily that big of a deal but does bring somewhat a slight annoyance when building websites in HubSpot. We are starting a new biz and switched from other services to HubSpot. Without Favicon we’re still at 99% ready to launch with Free. I guess it comes down to whether we’re okay with going ahead without the 1% left.
@duonghiem87 I know it’s a bummer, hopefully we can get confirmation on this soon.
I know the free tools are really great, but at just $270/year for CMS Hub Starter, it is really worth it to get the bump in tools and remove the HubSpot logo from your website. I think there is also a discount available if you sign up for Starter across all tiers.
I launched a site in July and it’s already paid for itself. 
Hi @Jnix284,
Thank you for tagging me in and troubleshooting with our Community Members
@duonghiem87 - Thank you for reaching out, and pointing this out in our documentation.
I checked in my free account and I too cannot see a favicon option. I will reach out to the internal team for clarification regarding this and post here when I have an update.
Best,
Kristen
Hey everyone,
I just wanted to give an update here that I’m still looking into this internally and will update you as soon as I can.
Thank you again for your patience
Best,
Kristen
Hi @duonghiem87, @Jnix284, and anyone who comes by this thread,
The “Branding” Tab in free accounts can be found under Settings > Account Defaults > click the branding tab.
I’ve shared a screenshot of where to locate this tab in your settings:
Thank you again for bringing this to our attention, @Jnix284 and @duonghiem87! I’ve passed this feedback along to our internal team to update the help documentation.
All the best,
Kristen
Thank you @kvlschaefer , it looks like we were all looking in the wrong place!
Hi @kvlschaefer,
Thank you for your previous updates.
I just wanted to clarify the issue a bit further. The problem @frankbekker and I encountered was that the favicon setting under the mentioned Branding tag is not automatically synchronized with the website builder. Thanks to other members, we were already aware of the Branding tab under Account Defaults. Even after I added a favicon to that section, it was not shown anywhere. Personally, I had no other way but to manually add it using a line of code. It’s scrappy, but works for now.
I just double-checked before writing this comment. The same issue persists, unfortunately.
I hope something can be done about this soon!
Hi @duonghiem87,
Thank you for reaching back out and for describing this issue!
Would you be able to please share a Loom video of this behavior you are running into? I’ll be happy to check to see if this expected behavior with the team.
Thank you!
Best,
Kristen
