Hello, suppose I have two Facebook pages connected to my CRM. Can Hubspot CRM recognize when the same user sends messages from both of my pages and collects those messages in a single central location?
Hey @hossain11 yes, this would be done through the conversations inbox, you can connect your facebook messenger accounts as different channels and manage them all through your HS conversations inbox.
Yes, The HubSpot social tool allows the use of inbox streams to identify interaction-generating content, respond to social conversations, gather intelligence about new followers, and see social stream posts.
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Hey @hossain11 hope you are doing great.
You can have both messages in one place, in the Inbox/Conversations if you have both your accounts connected to HubSpot, but they’ll still be 2 messages because they are coming from 2 different channels (Fb accounts).
Hope this clarifies a bit more.