I’m concerned that this interrupts emails automatically being logged to hub spot.
If I have to keep holding Hub Spot’s hand to stay active, is the juice worth the squeeze?
It seems like there are a lot of unresolved posts around this issue.
Hey @GRussell9 I know it’s not, but your post really read like a Haiku to me haha.
Ultimately the HubSpot extension is exactly that, it’s an extension to a third party system. Unfortunately that means it’s always at the mercy of the settings within the third party system. From troubleshooting this with clients previously it has always been a specific settings either in their browser for gsuite or their exchange with outlook. Normally this is solved by having the IT team allowlist the HS extension or allowing cookie storage for a longer period of time.
It’s impossible to say without being able to view your specific instance though to be honest, however this post might help you get to the root cause of the issue!
Hubspot seems to blame everyone else for the platform issues, it’s very annoying. Now the Hubspot for Desktop has been depricated (which also had multiple issues with logging out), and Hubspot blames Microsoft for them not being able to support the desktop app anymore. Meanwhile we use other add-ins and desktop apps that link with outlook and there are no such logout issues. Perhaps Hubspot should hire some more devs to fix this problem since it has been around for many years. We have cancelled our subscription and using free version while we transition to another platform because of the issues with Hubspot.
Hey @Ron1 just to confirm I don’t work for HubSpot and don’t reprisent their opinion on the matter. Just trying to help and passing on what, in my experience has caused the issue. It’s impossible for me to tell definitively without being able to troubleshoot the instance however.