Extending a Workflow

[NatalieEadie]

I have created a workflow. All contacts have successfully completed the workflow.

I have now been asked to add two more emails to the workflow and I am unclear if I add send another email underneath the last send whether people will get it.

I see a lot on the support around re-enrolling, I don’t believe I want to do that, I don’t want them starting from email 1 again. I merely want them to get email 6.

I am trying to understand if I add it to the workflow, will they get the email even though they have completed it, or do I need to set up a new workflow for emails 6 and 7?

[natsumimori]

Hi @NatalieEadie ,

The contacts who have already completed the workflow won’t receive newly added emails 6 and 7. This explains the details:

(reference: Workflows|Frequently Asked Questions)

I’d recommend sending the 6 and 7 separately to those who already completed the workflow.