I recently completed all the videos and quizzes needed in order to take my exam at the end of the course and for some reason, each time I click begin exam or in my case restart exam since it keeps blocking me, the exam will open the first question then immediatley shows a message that says, " Time’s up! Ready to see how you did?" I don’t click on anything else besides start exam and I have tried it on different browsers as well and it keeps happening. Has anyone experienced this and can help me?
Hi Richard. A part of “what you need to know before taking certification exams” is that you must wait 12 hours between attempts. So maybe give it some time and try again.
If the issue persists, you can try clearing the browser cache and cookies. This might resolve the issue if it’s caused by stored data that is interfering with the exam. Or you can try using incognito mode.
I’ve been taking cert exams and never had any issues… but I hope this helps.
Thank you for your response. The very first attempt that was made was a week ago and ever since that first attempt I’ve been seeing the message about waiting 12 hours. Since then I’ve tried about 5 more times and the same thing keeps happening. I’ve even cleared my cache and cookies and still the issue persists. Not sure what else to do since I can’t contact Hubspot support.