Error when creating new Sync property

Smart CRM & Sales Hub CRM
1

I am trying to create a Property Sync in Leads, syncing with a Contact property. I keep getting an error message: “There was a problem creating this property.”

Can anyone suggest that might be wrong? Thanks

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2

Hi @CAdams21,

This is typically either a browser issue (clear cache, change browser, disable extensions), or temporary. If it persists, I’d recommend reaching out to HubSpot support in-app directly, via chat or email.

Best regards!

3

I tried it on a different browser but am getting the same error. I’ll contact support. Thanks Karsten

4

Hey @CAdams21,

​When encountering the error message “There was a problem creating this property” while attempting to set up a Property Sync between Leads and Contacts in HubSpot, several factors could be contributing to the issue.

  1. Browser or Cache Issues, as @karstenkoehler mentioned.
  2. Attempting to Modify an Existing Property to a Sync Property
  3. Using a Sync Property as the Source for Another Sync Property
  4. Exceeding Unique Value Property Limits

I’d also recommend reaching out to HubSpot support.

Regards,

Kosala

5

Thanks. I’ve tried all these thing. I’ve raise it with Support. Thanks for the advice.

6

Quick update on this issue. I rasied a ticket and was given a list of reason why it may not be possible to create a Property Sync. The most likley one is “If the selected property in Contacts is a system or read-only field, you may be unable to sync it with a custom property in Leads”. It’s a system-generated property. My workaround was to create a Single Text Line property calles “Copy of Persona”, use a workflow to copy the Persona into that Property, then used the new prorty for the Property Sync property in Leads. Not the most elegant solution, but it seems to work! Thanks