Hi, I’m on a free HubSpot portal and I’m unable to create any new contact properties.
What happens:
In Settings → Properties → Contact properties → Create property, after I fill in the details and click Create, I immediately get a generic banner error that just says: “there was an error / refresh”
and the property is not created.
The same thing happens in the form editor when I add a new field (e.g. checkbox) and click “Create new property”.
What I’ve tried already:
Hard refreshes
Full computer restart
Incognito/private windows
Chrome and Firefox
Brand‑new simple test form
Different property types (single-line text, single checkbox, etc.)
It looks like an account-side bug, not a browser issue, but I’m on Free so I don’t have direct Support.
Seems like you have done everything I would do, I know you did an incognito window which can act as signing out/in, but did not see that actual action in your list. I would try signing in and out and if that does not work, I would do something else for 1 hour and come back to it, sometimes, not very often these things happen and it just needs time to correct itself.
I never want to be the person to suggest it, but you can also try to clear your cookies and cache and see if that helps.
Can you confirm that you have super admin (or: property creation) permissions? I’m asking because theoretically there could be one other users who has invited you, and has higher permissions.
Could you also confirm that you have not yet exceeded the limit of 10 custom properties across all objects (contacts, companies, deals)?