You could go to the contact’s record in HubSpot and view ‘Activities’ > ‘Sequence activity’ and see if that helps to provide you more context on why they weren’t able to receive the name of the email not sent.
Rate limit reached: HubSpot imposes send limits so you don’t hit your email provider’s send limit. If a contact encounters this error in a sequence, you should re-enroll them at the following step. Learn more about sales email send limits.
Send failure: there are a few reasons you may see a Permanent fail error for a contact in a sequence. Check your internet connection and try re-enrolling your contact at this step. Also, try reconnecting your inbox, as your email provider may be preventing you from sending the sequence step to this contact.
Inbox disconnected: the inbox disconnected and HubSpot was unable to access your email account to send this sequence step. Check your inbox connection within HubSpot and your email client.
Gmail send error: when you enroll a contact in a sequence from Gmail, the first step is executed by Gmail, not the HubSpot email system. This enrollment failed because Gmail failed to send the first step. HubSpot is unable to view what caused this error, you can try re-enrolling the contact from Gmail after a few minutes. If the issue persists, reach out to Google Support or use the CRM to enroll your contact.
Thanks that’s helpful, although without understanding the source of the error I’m still not sure what the actual issue was. I can see there was an error, but it wasn’t a bounce, and I have no notifications regarding reaching any limits.
