Currently, HubSpot lacks a permission toggle that allows users, such as the VP of Customer Success, to edit Help Desk settings without requiring full Super Admin access. This creates unnecessary risk and inefficiencies—either an admin must make all changes on behalf of CS, or the CS user must be granted Super Admin rights, which expose sensitive controls like billing, user management, and global settings for other teams. I recommend that HubSpot introduce a dedicated permission for managing Help Desk settings without requiring full Super Admin access. This would reduce security risks by limiting unnecessary admin privileges while empowering CS leaders to manage their team’s workflow effectively.
Excellent Idea. This is a huge pain point, and your post perfectly explains why a separate permission toggle is so necessary.