Emails are not being opened

Marketing & Content Hub Email Marketing Tool
1

Not sure why but my emails are not being opened anymore. Did hubspot change something? I haven’t changed anything

2

Hi @Shaynaleh97,

Could you please share a bit more context?

  • What was your open rate before? What was the number of sent and opened emails?
  • Is it 0 now or simply lower?
  • When did you notice the change?
  • Which HubSpot subscription level are you on?
  • Is your email domain fully authenticated? Manage your email authentication

Best regards

3

Actually I did a test and it went to spam when I sent it to myself. My friends also use hubspot and their emails go to spam too. I’ve looked into how to make it not go to spam but I haven’t figured out how without paying to link a different domain. I have the free version. Is there anything I can do that’s free?

4

@Shaynaleh97 emails going to spam and emails not being opened are different things.

If emails are going to spam, then the main reason is missing authentication: Manage your email authentication - and no, this is unfortunately not possible in the free tools. It requires upgrading to one of the subscriptions mentioned at the beginning of the article.