Email Tracking Question

Smart CRM & Sales Hub Sales Email
1

Here’s my issue - I love the email tracking feature, but at my company, we work in teams and oftentimes there are several people from within my organization that are cc’d on sales emails. Is there a way to exempt internal email addresses from triggering a “read” in HubSpot?

I’d love to be able to follow up with leads right as they read an email but I’m finding that a lot of the time is my own coworkers that are triggering the reads instead of my leads.

2

Hi @Ynotslingmeat,

Unfortunately that’s not possible, no. The tracking pixel doesn’t know by whom it’s being loaded. There’s more information about tracking works here; the page explains this limitation: Understand HubSpot Sales email open and click tracking | Knowledge Base

Best regards!