Hi,
I’ve just registered in hubspot, connected my email, and wanted to test the email tracking feature, however, it doesn’t appear in the UI. I sent email to my other mailbox and already opened it. Tried several time. No tracking info at hubspot.
Please advice.
Hi @postullat21
I see you tagged this post with “marketing email". Based on the screenshot, it looks like you send a normal email, so email marketing tracking won’t be available.
If you are sending “normal” emails via HubSpot, these will automatically be tracked.
If you are sending emails through one the HubSpot Sales Extension, you will see the option to log and/or track when creating an email (see example of the Gmail extension below).
Tracking is based on an “invisible” pixel being loaded, some reasons why tracking isn’t properly reported can be:
- The recipient formats their email in plain text.
- The recipient’s email client doesn’t automatically download images.
- The recipient’s corporate filter strips away all images for incoming emails.
- The recipient’s installed a firewall/Ad Block/Ad Blocker that blocks images to load
I hope that helps.
Frank
I’ve added extension to gmail, sent email to my another account and opened it
Where I have to check that email was opened?
