I cannot get a custom survey to send. I have made one before with no problems, for some reason this time it is not sending to our customers. It is marked as published and has over 4,000 contacts it’s supposed to be sent to. Am I missing a step?
Hey @BlynnWills42 what are you seeing within the surveys tool? Are these contacts showing as “not sent” or are they in a pending state?
What is the criteria for your custom survey? Have you chosen to enroll contacts who have already met the criteria? Have you also set re-enrollment criteria?
Hi!
Shows not sent.
Criteria is set for Marketing Contact Status is any of Marketing contact
Yes, I have chosen to enroll contact who met the criteria & set it to re-enrollment
Seems like the last time I created a survey there was a buttom in the lower right hand corrner the actually send the email to our customers.
Hmmm, unusual. I wonder if there’s another survey affecting this. Is there any error/warning for the contacts under their listing in the “not sent” tab?