Email subscription preferences module not showing subscription types

Develop, Build & Integrate CMS Development
1

Hi everyone,

The default email_subscriptions module is not showing the types of email items, see the empty space on the picture. They are not hidden using css, they are not in the html either.

This happens when shown in the email preview and on sent email, but not when previewing the module by itself - here it shows our 6 different email types.

Any advice to fix this would be much appreciated :grinning_face_with_smiling_eyes:

danpal_0-1717486783567.png
danpal_0-1717486783567.png589×361 25.1 KB

2

Hi @danpal,

  • Could you please provide more information about your setup?
  • What theme are you using(marketplace, custom or default one…)
  • Are you working with HubSpot developers or have you worked with HubSpot devs in the past
  • What’s the template the default module is embeded in is looking like?

thanks

best,

Anton

3

Hi @Anton

The theme is a custom theme based on Atomic Lite.

The module is used in a drag and drop email template.

Well, i am the hubspot developer in my company, and all the development has been done in-house.

Hope that answers your questions :slightly_smiling_face: