email property disappeared

Marketing & Content Hub Email Marketing Tool
1

After changing the language setting (from German to English), many of the default email information properties disappeared.

I expected to have (according to https://knowledge.hubspot.com/articles/kcs_article/contacts/list-of-hubspot-s-default-contact-properties)

  • Currently in workflow - indicates if the contact is currently enrolled in any workflow.
  • Email Confirmation Status - the status of the contact’s eligibility to receive email. Read more here.
  • Email Address Quarantined - indicates that the current email address has been quarantined for anti-abuse reasons and any marketing email sends to it will be blocked. Read more here.
  • Opted out of all email - indicates that the current email address has opted out of all email from the account.
  • Opted out of email: [email type name] - indicates that the current email address has opted out from emails of the specified type. Read more here.
  • Emails Bounced - the number of marketing emails sent from your account that hard or soft bounced. (Note: this does not include global bounces, which are bounces in any account in HubSpot’s system for a permanent reason, such as an invalid recipient.)
  • Emails Delivered - the number of marketing emails delivered.
  • Emails Opened - the number of marketing emails opened. Please note that this value is incremented at most once per email; if the same email is opened multiple times, this value will only increase by one.
  • Emails Clicked - the number of marketing emails which have had link clicks. Please note that this value is incremented at most once per email; if the same link is clicked multiple times, or multiple links in the same email are clicked, this value will only increase by one.
  • First email send date - the date of the earliest email delivery for any marketing email.
  • First email open date - the date of the earliest email open for any marketing email.
  • First email click date - the date of the earliest link click for any marketing email.
  • Last email send date - the date of the most recent email delivery for any marketing email.
  • Last email open date - the date of the most recent email open for any marketing email.
  • Last email click date - the date of the most recent link click for any marketing email.
  • Last email name - the name of the last marketing email sent.
  • Sends Since Last Engagement - the number of marketing emails that have been sent since the last engagement (open or link click). Read more here.

but in my hubspot (marketing and sales free) only the following are available:

  • Email Address Quarantined
  • Opted out of all email
  • Sends Since Last Engagement

Can anybody help?

2

Hi @DennisG

The list of properties on the page you linked relate to the email service platform which is part of HubSpot Marketing Basic, Pro and Enterprise. These features are not inclueded in the free marketing tool and so I imagine the properties are excluded for that reason.

Hope this helps.

3

Thanks Phil,

but do you know why it has been visible before?