I have a contact that wants to be added back to our email list after he has opted out. Can I go in and change that property to get him back on the list? I can’t figure out how to change it for him.
Thank you!!!
Hi, I had the same problem and found this article from Hubspot. Your customer hast to resubscribe, you unfortunately cannot opt him in again: https://knowledge.hubspot.com/articles/kcs_article/email/how-can-i-resubscribe-a-customer-who-accidentally-opted-out
I hope this helps.
Best regards
Iris
Thanks, that helped!
The link above doesnt work… can anyone help with this problem?