Hello Community,
I’m looking to improve the CS team SLA. I like to create a notifiction and open a task to the CS team based on an email that is received from a records in the CRM.
I’m using the sales professional account.
What is the bast trigger to use, and on which property?
Thank you
Hi @Askarov, I hope that you are well!
I’d like to share this documentation that might be of interest to improve SLA: “SLA Management”.
On which type of email replies you’d like to set up a notification, please?
Are these shared inbox emails? Sales emails? Marketing emails?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I also wanted to invite a couple of subject matter experts to this conversation: Hi @danmoyle, @beeginman and @JenBergren do you have suggestions to help @Askarov, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 
Thanks a lot and have a lovely day!
Best,
Bérangère
Thank you for this info. We are using the Sales professional right now. I don’t want to upgrade it to Service professional as well (yet).
I’m looking for a workaround, if there is one.
Oren
Hi @Askarov,
Have you tried setting up a team inbox? You can add one by opening “CRM” > “Inbox” then connecting your team’s email address.
As part of this process you can set up that a ticket is created every time an email is recieved.
These tickets can automatically be assigned to contact owners etc.
I hope this helps.
Cheers,
James - CEO @ Portant
Portant App for HubSpot: https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/portant-hubspot-google-docs-in…
@james-portant , thank you for that.
Do you know if there is a way to do it without creating an Inbox?
Oren
@Askarov Sorry mate, I don’t know another way unless you built something custom using zapier or an API.
@james-portant ,
I appreciate your help! 
