Email not received

Smart CRM & Sales Hub Sales Email
1

Can someone help me fix my issue.
I got a response email sent from our general gmail. I responded using our business email info@remotecrw.com and ccd justin@remotecrw.com
Both the receipent and justin did not receive the email. This is just unacceptable.
Please help

2

Hi @RCrew9, I can understand your frustration here.

Can you eleborate on the issue please, was email sent from HubSpot? if so who was the recepient of first mail, you or a contact?

3

Hi @RCrew9 ,

Has your issue been resolved? If not, here are some quick troubleshooting steps you can try:

  • Spam/Junk Folder – Ask recipients to check their spam or promotions folders.
  • Domain Authentication – Make sure your domain has proper SPF/DKIM setup in both HubSpot and your DNS settings.
  • Email Server Filters – Firewalls or filters on the recipient’s side may be blocking the email; check with their IT team.
  • Bounces or Blocks – Look for bounce notifications or blocks in the HubSpot contact activity timeline.
  • Subscription Status – Ensure recipients haven’t unsubscribed or marked previous emails as spam.
  • Integration Issues – If you’re using Gmail/Outlook, try reconnecting your inbox in HubSpot and resend the email.
  • Send Outside HubSpot – Try sending the same message directly from your business email (not via HubSpot) to check if the issue is HubSpot-specific.

For more detailed guidance, please refer to these HubSpot knowledge base articles:

Let me know if you need further assistance!