Email marketing window

Marketing & Content Hub Email Marketing Tool
1

Email marketing window stopped suddenly to display the email marketing full list and sent. The full email marketin list that appeared below now is empty.

Thank you!

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2

Hi @PConte,

Please click on “Cosa devo fare?” and follow the steps outlined there. The poor list quality of your recent email send caused a high bounce rate – and HubSpot takes bounce rates and email reputation very seriously: Improve email deliverability

Until you complete these steps, the email tool seems to be in a suspended state. If you do not complete the suggested steps, it will likely stay suspended indefinitely. In that case, you won’t be able to use HubSpot for email sending anymore. Other tools should stay functional.

Best regards

3

Hi Karsten, Really thank you for your rapid answer, I’ll do step by step all things you’re suggesting to me. There is something I do not undestand: I always do phone call to check mail box with the customer or I get it from public offcial company lists, but I’m certainly not able to ensure tha the email opening or receiving or subscription will be actually performed from all people I communicate to. In Italy, it’s normal to have a low score ratio of opened promotional marketing emails, even after a previous phone call. Anyway, really thank you.

Best regards

4

Two more information please Karsten.

1.My company is really worried about the perspective that it lost all the emai marketing list and can’t resolve the the problem of bad email boxes because it can enter inside the report of each sent mail. How can it resolve the problem if it is not able to accesso the previous mails.

2.Can we by pass the problem by upgrading plan from the free one?

Thank you!

5

@PConte

  1. When clicking “Cosa devo fare?” and following the steps, which ones are you not able to follow because the access is now limited? Unfortunately, until the pending suspension is resolved, the situation will likely stay as is. In the free tools, there’s nothing you can do about it. Again, HubSpot is very strict about protecting its sender reputation.
  2. Upgrading to a Starter subscription will you give you access to email support, yes, and make communication with HubSpot and resolution a lot easier. There is however no guarantee of a resolution. I think however that it’s a good idea. Subscribe to any paid subscription for a month and try to resolve the suspension during this month, with the help of email support.

If you found my replies helpful (and want others to find these instructions easily as well), please mark this reply and my previous ones accepted. I’d appreciate it.

6

You’ve been really very kind and precise in your answers, thanks a lot, Karsten, I’ll suggest to company to subscribe the starting plan.

Thank you

Best regards!