For Marketing Hub Starter or free trial subscriptions, when too many emails have bounced, a banner will be displayed in your email tool explaining that sending has been suspended.
To restore email sending in this case, clean up your contact lists to improve email deliverability. After this, email the deliverability team and explain how your list has been cleaned of contacts that:
Have not been contacted by your organization by email in more than a year. List decay occurs at a rate of 25% every year.
Unsubscribed from your email previously (outside of HubSpot).
Hard bounced previously (outside of HubSpot).
Have not opted into email from your organization specifically. This includes contacts provided by a third party.
Are purchased or rented from a third party. This is a violation of HubSpot’s Acceptable Use Policy and these contacts cannot be emailed using HubSpot.
I communicate with HubSpot support but nobody can activate sending emails, please help me with my problem, thank you
HubSpot’s monitoring systems routinely suspend email sends should the high bounce rate (or any other indicator) deem it necessary. This protects both you and every other HubSpot client sending email from that shared IP address.
Basically, you’ll want to clean up your list(s). Make sure you’re sending to good email addresses.
In other words, do not use HubSpot to send to purchased or unverified email addresses. There are email verification services (e.g., Kickbox, Xverify, etc.) that will verify your lists for you before you use them in HubSpot.
Help answer your question? If so, remember to accept this solution now.
Either use the little blue ‘Help’ button in the lower right corner of every HubSpot screen, email HubSpot Support, or call. Usually doesn’t take long unless you’re required to provide additional information (i.e., proof of opt-in for your list).
Hi, @Norman. The short answer is, you won’t be able to unlock your own account. HubSpot needs to protect its email sending reputation, across the entire body of its customers. If you’ve run over a limit which has made you unable to email from your portal, the email deliverability team will reach out to you, have a conversation, and after they see necessary actions have been taken, you’ll be able to email then.
However, that’s a HubSpot-side action. There’s no action you can take on your own, post-suspension, which will unsuspend your emailing. Only a review with the deliverability team would accomplish that.
Thank you for your help, I’m ready to keep learning and sending only emails to “live” emails, but Hubspot support doesn’t give me advice on how to renew my account.
I’m ready to take steps to give proof that I wouldn’t be doing the same in the future.
Email sending is suspended for violating the thresholds for healthy numbers of unsubscribes, complaints, or bounces. To ensure industry-leading deliverability we have automated protection in place that can’t be reversed. You can continue to use HubSpot’s other tools available in your account, but it isn’t possible to reinstate email sending.
Please update on the issue as I’m experiencing the same. Already deleted contacts to clean up the contact list as part of the instructions to address the “Too many emails have bounced after being sent from this account.” error. Please help resolve.
It isn’t possible to reinstate email sending in HubSpot accounts that have exceeded the thresholds for healthy numbers of unsubscribes, complaints, or bounces. You may still use other tools on the HubSpot platform.
Unfortunatly as @LaurenSale stated, it’s not reinstate HubSpot sending on an account, you could potentially integrate with another email provider like MailChimp to keep use of HubSpot as a CRM while still sending emails (with a 3rd party).
I’ve had the same error message, but in my case since the minute I started using Hubspot. I opened an account last week and I haven’t been able to use it at all, because the account is being reviewed.
Automatic email suspensions that occur as a result of violating the thresholds for healthy numbers of unsubscribes, complaints, or bounces are permanent. To ensure industry-leading deliverability we have automated protection in place that can’t be reversed. You can continue to use HubSpot’s other tools available in your account, including 1:1 emails via the CRM or your connected inbox. Check out the guide below for more on this!
I don’t believe Millennium my emails have been unsubscribed xcetera so I don’t understand why my email sending appears to be suspended. Can you please advise
Some accounts will required additonal review before some tools can be unlocked, and not all accounts will qualify for access to the marketing email tool. The red suspension banner in the markteing email tool will provide you with gudince on what to do next, if applicable.
Hi There, I experienced the same issue but I’ve never sent any emails. Each contact I have imported is a customer or have a business relation with my organization.
