Email Help

Smart CRM & Sales Hub Sales Email
1

Hi,

I sent my account up from my hotamail account.

Changed the email over in settings for my business on.

I then got the below two messahes.

We’ve noticed some unusual behavior in your account and access to some features across the platform will remain blocked. This is a final decision that can’t be appealed.

This account has been suspended from sending emails. HubSpot’s automatic systems have detected potential abuse with email sending from this portal.

Hlep please.

Thanks

2

Hi @dalejon2,

This knowledge base article explains why your email sending might be suspended: Resolve email sending suspensions

For free CRM accounts the email tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension.

While the email tool will remain locked, you can continue to use the other tools in HubSpot.

Best regards!