Account Suspended after sending emails

Marketing & Content Hub Email Marketing Tool
1

We are a group of 3 working with our company’s account, after sending a few mails, one of our teammates said that his account has been blocked and all of a sudden we cannot see that account in any of our accounts.

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We contacted customer support and this is their response

" Thank you for reaching out to HubSpot Support. Our automated systems have determined this HubSpot portal is ineligible for email sending access. This decision cannot be appealed further.

While we can’t unlock email access to your account, you can still use other tools in HubSpot. You can reach out to our Community or visit the HubSpot Academy if you have questions about HubSpot.

The impacted features on your

Ads

  • Calling
  • Connected Email
  • Developer Portals
  • Files
  • Forms
  • Landing Pages
  • Marketing Email
  • Messaging, You do not have access to the listed features above, you should be able to access your account. "

When I asked the executive that none of our teammates can see that account, she told us to post it here for further assistance which is a bit weird. Anyhow hoping for the solution.

Thanks

2

Hi @saiponna,

For free CRM accounts the email tool will remain locked after sending is suspended. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension. (More information here.)

The reference to the HubSpot Community is just for general questions on HubSpot. It’s not referring to resolving the suspension. As mentioned above, once suspended, you unfortunately can’t do anything about that in the free CRM.

(Don’t shoot the messenger.)

Best regards!

3

I can understand that, but we cannot access the contacts or anything related to that account! Is there any solution to retrieve contacts, deals etc..,