Email Error

Smart CRM & Sales Hub Sales Email
1

Hi,

I have noticed that our sales emails weren´t sent since two days. We always got the message: “There was an issue sending your email from the CRM”

I´ve read in the forum that a user changed his password and reconnected the email to the HUB and it worked again.

I did the same, but now I have the problem that the reconnection is not possible anymore. I just changed the password - the other settings stayed the same.

We are in the Beta mode and connected our Email via Exchange so far.

Looking forward to your solutions.

Thanks in advance.

Best,

Sebastian

2

Hi @SStark3

Thank you for reaching out.

Could you confirm if you get an error message when you try to reconnect? If yes, could you send us a screenshot?

I want to share with you this resource that you can share with your IT person to troubleshoot the connection.

Hope that helps.
Have a lovely day,
Tiphaine.